Keeping Our Clients Safe During COVID-19
Hey Calgary! This last year has been a whirlwind but we wanted you to know that we are still here and ready to help; whether you need a totally contact-free experience, would like to limit contact, or are comfortable with physically distant meetings, we can and have done it all, and will happily adapt our process to meet your needs.
We've helped a bunch of clients buy and sell homes safely in the past few months and in our experience buyers and sellers in the Calgary area have been very conscientious and flexible.
Here are some of the ways we can help you stay safe:
Normally, we'd like to view your home and sit down with you in person to discuss marketing, pricing, fees, and other services. Depending on your level of comfort, we are adjusting our process. For example, for a completely contactless experience, you could tour us through your home via video chat, and we could discuss pricing, marketing and more via a Zoom call. Or, we could view your home in person, wearing a mask and maintaining physical distance, and then meet online. We use Electronic Signing Apps for e-signatures to complete all contracts, and updates on your listing can be provided by email, phone call or video chat.
You have complete control over how you want buyers to view the home. Our property listings include a 3D virtual tour, photos and a floorplan which we can ask potential buyers to view before showings to help reduce the number of buyers that want to see your home in person. We always recommend that no one is home during showings. We can require masks for showings, provide hand sanitizer and limit the number of people allowed in your home at one time. We can also ask buyers and their agents to complete a "COVID Questionnaire" before showings. Most buyers still want to see homes in person, so if you would like to sell your home, you need to be prepared to have buyers and their agents coming through your home, but if you leave the lights on and interior doors open, we can limit the amount of contact that occurs.
Virtual open houses have become an effective marketing tool - we can get hundreds of viewings online instead of having just a few people attend an open house in person. A virtual open house is basically just a live video tour of your home that is broadcasted online - we broadcast on Facebook, Instagram and YouTube. Currently in-person open houses are banned, but once these restrictions are lifted, if you are certain you want to have an in-person open house, there are protocols that need to be followed such as; limiting the number of people in your home, having only one family unit through at a time, and requiring that they call or text the agent hosting the open house to gain entry. Since an open house is considered a commercial operation, all attendees must wear masks to comply with local bylaws.
During COVID we are maintaining physical distance during all client interactions and are wearing masks. We may provide hand sanitizer and/or gloves, but it's recommended you bring your own. Most listings also have hand sanitizer inside the entry. During a showing we ask that you limit the number of people you bring - the more people in attendance, the harder it is to maintain a distance, especially in small spaces, currently viewings are limited to two family-unit members at a time. We also ask that you don't touch anything. We may ask you to complete a hold harmless form, and some sellers and/or their brokerages may require additional forms or questionnaires to be completed before you view a home.
Some clients are opting for “virtual showings” where an agent walks through the property and shows the client the home over FaceTime, Skype or something similar. We can draw your eye to things that you should be aware of, tell you about noises or smells, and point out any things that might perfectly match your check-list. After viewing homes virtually you may be able to narrow down the homes you need to see in person and take extra precautions when that time comes.
Note that most listings have 3D tours that allow you to walk through them on your computer or mobile device.
We can also schedule Virtual Meetings with people looking for personalized guidance on how to proceed (or not proceed) at this time, given all that we know. Contact us anytime for an online meeting to discuss your questions.
Some real estate lawyers are meeting with clients over video chat, and taking the necessary precautions to get all documents signed. These measures might not be ideal, but for the most part, deals are still going together.
We Are Here For You
We have always worked from home, and held meetings either at coffee shops or at one of our four CIR Realty offices around Calgary where they have reduced the in-office staff to maintain physical distancing. If you need to pick up or drop something off and prefer not to enter the office we have a mail slot at all of our offices where you can leave mail or deposit cheques.
For more information, please see the Alberta Real Estate Associations “Consumers: Buying and Selling During Covid 19” page. Please feel free to contact us anytime through our website aimeeandkaren.com, by email at email@example.com, or by phone at 403-818-1546. Times are crazy and we cannot predict the future but if we can help share what we do know now, to help calm your fears, provide you with valuable insight into the Calgary Real Estate Market and how this will impact you, we’re happy to share our expertise. No conversation is too small or unimportant, if you would simply like to know if ‘now’ is the right time for you, or would just like to know what’s going on with real estate in Calgary, let’s discuss that and your best options.